ICT Service Desk Engineer

ICT Service Desk Engineer

Are you passionate about technology and eager to make a real impact in a global ICT environment? Ascom is looking for a Service Desk Engineer to join our dynamic ICT Operations team. If you're curious, collaborative, and driven by continuous improvement, this could be your next career move.

About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. With headquarters in Switzerland and operations in 18 countries, we develop and deliver mission-critical communication systems that improve efficiency and safety in complex environments. Our vision is to close digital information gaps, enabling the best possible decisions—anytime, anywhere.

At Ascom, you’ll be part of a purpose-driven organization that values innovation, agility, and accountability. We foster a culture of trust and collaboration, where every employee is empowered to grow and make a difference.

What You’ll Do

As an ICT Service Desk Engineer, you’ll be the first point of contact for ICT system users across Ascom globally. You’ll provide enterprise-level technical support, troubleshoot issues, and ensure smooth deployment of client machines and software packages using SCCM. You’ll also:

• Take ownership of user-reported issues and drive them to resolution
• Create workarounds and escalate unresolved issues appropriately
• Document solutions and contribute to our knowledge base
• Participate in operational readiness testing and ICT transition activities
• Collaborate with internal teams and external vendors

What We’re Looking For

We’re seeking someone who is not only technically skilled but also thrives in a collaborative and user-focused environment. You should be:

• Eager to learn and continuously improve your skills and the way of working
• Curious about new technologies and how they can enhance our operations
• Able to cooperate and actively participate in team efforts
• Comfortable managing interactions with users, even in challenging situations

Required Skills & Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or equivalent education and/or experience
• Minimum 2–3 years of experience in ICT support, including A+ and Network+ certifications or equivalent
• Advanced knowledge in client computing management and troubleshooting
• Preferred basic knowledge in client cybersecurity and Microsoft server environments
• Previous experience from automation and self-service improvements
• Experience with Intune, MS Defender, SCCM, Exchange, Wintel, TCP/IP, WAN/LAN, and mobile device management
• Strong proficiency in Swedish and good proficiency in English (spoken and written)
• Ability to work independently and as part of a team

Why Join Us?

At Ascom, you’ll be part of a global team that values innovation, collaboration, and personal growth. We offer:

• A chance to work on impactful projects that shape the future of ICT operations
• A supportive and inclusive work culture that encourages initiative and ownership
• Opportunities for professional development and career advancement
• A workplace where your ideas and contributions truly matter

Ready to Apply?

Send us your CV and a short cover letter explaining why you're the right fit for this role. We look forward to hearing from you!