Customer Care Manager (preventive maintenance)

Ascom is a global solutions provider dedicated to Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, we have a presence in 19 countries, and for over 160 years, we have been at the forefront of supporting the healthcare industry with cutting-edge technology. Our solutions are utilized in over 12,000 hospitals worldwide, handling more than 800 million alerts annually, and positively impacting the lives of countless individuals within the healthcare ecosystem.

At Ascom, we believe that together, we can make a significant difference in the lives of those who benefit from our technology.

What We Offer:

• A company you can take pride in.
• Inspiring and engaging colleagues.
• Excellent development opportunities.
• The chance to work with state-of-the-art technology in the healthcare industry.
• A flexible hybrid work environment.
• Professional development with our global Learning & Development team.
• Opportunities to collaborate with teams worldwide and work on international projects.
• Support for career growth and mobility.
• Exposure to high-quality medical technology in the healthcare sector.

As the Customer Care Manager (Preventive Maintenance) at Ascom, you will play a pivotal role in managing the commercial aspects, overseeing projects, optimizing service delivery, and leading preventive maintenance efforts. Your expertise in project management, commercial strategy, and service delivery will be instrumental in advancing Ascom's mission of providing impactful healthcare solutions. 

Responsibilities:

Commercial Skills and Project Management:

• Strategically manage financial elements to optimize profitability.
• Align service processes and projects with business growth goals.
• Implement plans to support business expansion and revenue generation.

Product Lifecycle and Service Delivery Management:

• Manage and establish customer expectations throughout the product lifecycle.
• Drive the team to deliver high-quality preventive maintenance services.
• Lead special projects related to tooling implementation and disaster recovery planning.

Preventive Maintenance and Service Operations:

• Fine-tune change management, asset management, and reporting processes following ITIL guidelines.
• Collaborate with various stakeholders for seamless change and update execution.

Requirements:

• Master's or Bachelor's degree in business administration, Information technology, Healthcare, or Engineering.
• Proven track record in leading preventive maintenance and on-call services in a B2B / IT environment.
• Experience with ITIL Service Management and proficiency in Dynamics 365, Anywhere365, Jira, and ServiceNow.
• Strong project management skills to drive successful outcomes.
• Exceptional commercial acumen to drive additional sales of service revenue.
• Ability to make strategic decisions independently.
• A collaborative team player fostering cooperation.
• Native Dutch speaker with fluency in written and spoken English.

Why You Should Join Us:

At Ascom, we offer more than just a job; we offer a career with real benefits. We provide a flexible hybrid work environment, invest in your professional development through global and localized training opportunities, and offer the chance to collaborate with teams worldwide. You'll have the opportunity to work on projects in different countries, supporting career agility through internal mobility, all while working with high-quality medical technology in the dynamic healthcare industry.

If you are looking for a rewarding career that makes a positive impact on the world, Ascom is the place for you. Join us in our mission to revolutionize healthcare technology and improve the lives of individuals around the globe.