Repairs and Logistics Administrator
About Us
At Ascom, we’re passionate about connecting people, technology, and healthcare. Our mission is to empower healthcare professionals to deliver exceptional patient care. As our Repairs and Logistics Administrator, you’ll play a crucial role in managing the repair process within our warehouse. Your mission? Ensuring that equipment for customer orders is meticulously planned, quality objectives are met, and delivery deadlines are achieved.
What You’ll Do
- Repairs & Returns Service:
- Take charge of the receipt, logging, and tracking of all customer returns.
- Keep customers informed about any delays or interruptions in the returns service.
- Maintain impeccable documentation standards to trace returns from receipt to delivery and back to the customer.
- Skillfully manage escalations to resolution.
- Administration:
- Handle the receipt and shipments of parts as needed
- Stocktaking
- Collaborate with the Warehouse and Logistics team
- Maintain a high standard within the warehouse to support our service, including customer support, contract fulfillment, and repair order processing
Who We’re Looking For
- Skills and Knowledge:
- A background in a small warehouse and logistics environment
- Excellent team working skills
- Confidence for providing exceptional customer care
- Proficiency in Microsoft Word, Excel, and our in-house systems.
- Great communication and interpersonal skills
- Effective at collaborating with both internal and external stakeholders
- Good time management
- Ability to remain calm in difficult and challenging circumstances
- Ability to prioritise and organise
- Experience and Education:
- 2+ years of experience in a customer focused role
- Personal Characteristics:
- Work well with colleagues & customers,
- Strong command of English, both written and verbal.
Why Ascom?
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Inclusive Environment: We celebrate diversity and believe that different perspectives drive innovation.
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Growth Opportunities: Join a team that encourages your professional development.
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Meaningful Work: Your contributions directly impact patient care and healthcare outcomes.
Ready to Make a Difference?
If you’re enthusiastic, adaptable, and ready to contribute apply now! We welcome applicants from all backgrounds and experiences.
