Technical Documentation Specialist

Join Ascom, a global leader in Healthcare ICT and mobile workflow solutions, where we have been driving advancements for over 160 years from our Swiss-based headquarters. Our commitment to revolutionizing the healthcare industry with transformative technology is unwavering, with operational systems in over 12,000 hospitals globally, managing an impressive 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care homes we partner with.

Are you a technical expert who enjoys sharing your knowledge with others? Do you constantly recognise training gaps within your teams and can’t help but think you could do something about it? If so, then a Technical Documentation Specialist role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and imparting knowledge and expertise to our people.

Your Contributions:

• Produce user documentation, training material, and online help resources.
• Design, maintain consistency, and implement user documentation and training material according to operational and quality guidelines, ensuring functionality, readability, conciseness, cost-effectiveness, and development time.
• Develop a deep understanding of Ascom products to create comprehensive system-level documentation and training materials.
• Ensure compliance with regulatory and quality requirements for Instructions for Use.
• Innovate user documentation by incorporating new trends, tools, and technologies.

The Ideal Candidate:

• Fluent in English with excellent writing skills, including correct grammar, spelling, and punctuation.
• Proficiency in document layout and text formatting principles.
• Technical knowledge of Ascom products and systems (trainable) 
• Strong IT skills are a plus.
• Bachelor’s degree preferred.
• Experience in a similar position is advantageous.

What We Offer You:

• A company you can take pride in.
• Inspiring and collaborative colleagues.
• Abundant opportunities for personal and professional growth.
• The chance to work with cutting-edge technology in the healthcare industry.
• Flexible remote work

Join Us and Make an Impact:

Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other protected status. We believe that a diverse workforce strengthens our team, drives innovation, and enriches our workplace. Join us in creating an inclusive environment where everyone is valued and has equal opportunities to succeed.

Join our team at Ascom and help us realize our vision of enhancing digital information for optimal decision-making in the healthcare industry. Together, we are making a real difference in the lives of those who benefit from our technology.

To learn more about what we do, visit us at: www.ascom.com