Alerts should go to carers. Not to other patients.
Alerts should go to carers. Not to other patients.
Calm Inpatient Care—targeted alerts for quieter, more efficient care environments
Peace and quiet—a rare remedy in modern Healthcare? Nurses and other caregivers are constantly on the go. But all too often the information they need isn’t. Instead, it’s inaccessible or stationary: inside a desktop PC, written in a journal, inside a colleague’s head. Making this information accessible can help improve workflow efficiency, and can contribute to better patient satisfaction.
Broadcasted and untargeted alerts are more than a discomfort for patients and caregivers. They seriously impair productivity. And the stress and confusion they create has been linked to medication errors1. They also contribute to unnecessary walking for caregivers, especially when deployed with single-patient rooms. Quiet, targeted alerts on the other hand ensure alerts go directly to assigned caregivers—saving time, and fostering calmer, more relaxing care surroundings.
References:
1. National Nursing Research Unit (2010) King’s College London, Policy plus evidence Interruptions to nurses during medication administration: are there implications for the quality of patient care? [online] Available at: http://www.kcl.ac.uk/nursing/research/nnru/policy/Policy-Plus-Issues-by-Theme/hownursingcareisdelivered/PolicyIssue22.pdf
-
How can Ascom contribute to calmer care?
‘Calm Inpatient Care’ does what it says: direct and quiet alerts to assigned caregivers help contribute to calmer healing and caring environments. Instead of disruptive general alerts, patient calls and other messages go directly and discreetly to caregivers’ mobile devices. Caregivers gain more time for face-to-face care. Walking distances are reduced. Patients are less isolated; free to communicate person-to-person with their assigned carers.
Key issues facing patients and caregivers
References:
1. National Nursing Research Unit (2010) King’s College London, Policy plus evidence Interruptions to nurses during medication administration: are there implications for the quality of patient care? [online] Available at: http://www.kcl.ac.uk/nursing/research/nnru/policy/Policy-Plus-Issues-by-Theme/hownursingcareisdelivered/PolicyIssue22.pdf
2. Journal Library, NHS, Maben J, Griffiths P et al. (2015) Evaluating a major innovation in hospital design: workforce implications and impact on patient and staff experiences of all single room hospital accommodation, available from: http://www.journalslibrary.nihr.ac.uk/hsdr/volume-3/issue-3#abstractReference case: Guthrie County Hospital
"Once we integrated the nurse call and wireless phone solution into our care plan, our target was to respond to every patient call within seven minutes. We could hear the patients clearly, easily connect with staff on the floor and speed service delivery. We dropped our target response time to five minutes and we’re still meeting it 99% of the time."
Danielle Navarro,
RN and Chief Nursing Officer
PDFHow Guthrie County Hospital reduced patient call response times
Guthrie County Hospital selected Ascom Telligence nurse call and wireless handsets to improve clarity and efficiency of patient-to-staff and staff-to-staff communications. The nurse call solution was integrated with Ascom wireless handsets to enable care givers to assist patients more effectively and reduce delays in information exchange. -
Solution architecture
Architecture description
Each solution typically involves a combination of infrastructure, software—usually Ascom Unite software—and mobile devices such as the Android-based Ascom Myco smartphone. Each element is integrated into a solution that delivers smooth collaboration and communication between individual caregivers and care teams.
Solution products
The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services.
-
PDFHow Ascom helped improve care in Philadelphia
The Children’s Hospital of Philadelphia (CHOP) is one of the world’s largest and most prominent children’s hospitals. As the first children’s hospital in the U.S., CHOP has a historical reputation for innovation and excellence. It’s commitment to use technology and processes to respond to family needs effectively led it to select Ascom for the hospital’s voice and messaging solution.
PDFHow Guthrie County Hospital reduced patient call response times
Guthrie County Hospital selected Ascom Telligence nurse call and wireless handsets to improve clarity and efficiency of patient-to-staff and staff-to-staff communications. The nurse call solution was integrated with Ascom wireless handsets to enable care givers to assist patients more effectively and reduce delays in information exchange.
Other solutions
The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.