Peace and quiet—a rare remedy in modern Healthcare? Nurses and other caregivers are constantly on the go. But all too often the information they need isn’t. Instead, it’s inaccessible or stationary: inside a desktop PC, written in a journal, inside a colleague’s head. Making this information accessible can help improve workflow efficiency, and can contribute to better patient satisfaction.
Broadcasted and untargeted alerts are more than a discomfort for patients and caregivers. They seriously impair productivity. And the stress and confusion they create has been linked to medication errors1. They also contribute to unnecessary walking for caregivers, especially when deployed with single-patient rooms. Quiet, targeted alerts on the other hand ensure alerts go directly to assigned caregivers—saving time, and fostering calmer, more relaxing care surroundings.
References:
1. National Nursing Research Unit (2010) King’s College London, Policy plus evidence Interruptions to nurses during medication administration: are there implications for the quality of patient care? [online] Available at: http://www.kcl.ac.uk/nursing/research/nnru/policy/Policy-Plus-Issues-by-Theme/hownursingcareisdelivered/PolicyIssue22.pdf
‘Calm Inpatient Care’ does what it says: direct and quiet alerts to assigned caregivers help contribute to calmer healing and caring environments. Instead of disruptive general alerts, patient calls and other messages go directly and discreetly to caregivers’ mobile devices. Caregivers gain more time for face-to-face care. Walking distances are reduced. Patients are less isolated; free to communicate person-to-person with their assigned carers.
References:
1. National Nursing Research Unit (2010) King’s College London, Policy plus evidence Interruptions to nurses during medication administration: are there implications for the quality of patient care? [online] Available at: http://www.kcl.ac.uk/nursing/research/nnru/policy/Policy-Plus-Issues-by-Theme/hownursingcareisdelivered/PolicyIssue22.pdf
2. Journal Library, NHS, Maben J, Griffiths P et al. (2015) Evaluating a major innovation in hospital design: workforce implications and impact on patient and staff experiences of all single room hospital accommodation, available from: http://www.journalslibrary.nihr.ac.uk/hsdr/volume-3/issue-3#abstract
RN and Chief Nursing Officer
Each solution typically involves a combination of infrastructure, software—usually Ascom Unite software—and mobile devices such as the Android-based Ascom Myco smartphone. Each element is integrated into a solution that delivers smooth collaboration and communication between individual caregivers and care teams.
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