Single patient rooms, limited nursing staff and technological developments increase the pressure on finding new ways of working. Together with our clinical experience and our three-step consultancy model we add value to organization’s individual care processes. We use our consultancy model as a structured tool - a process designed to ensure that the workflow optimization is built with the right bricks.
Ascom Clinical Consulting comprises three phases or modules. You can select all three, or start with one and advance at your own pace.
Ascom Clinical Consulting is a natural starting point when planning an Ascom solution. You do not however need to have an Ascom system/solution to benefit from the service. In fact you don’t need to have any system in place, and can use the service when designing as yet unbuilt facilities. Or you can opt to use the service to solve specific issues such as alarm fatigue or unsatisfactory alert response times.
The Ascom team shadow different shifts, departments and workflows. They observe work processes, and analyze data flows between individual clinicians, care teams, patients, devices and IT systems. They interview frontline and back office staff and patients, unearthing hidden problems and pinpointing unmet needs. Most importantly, they propose a solution, and present it in clear, accessible language.
During the implementation and ‘go-live’ phase of a solution, the Ascom team works closely with end-users to ensure it solves real-life needs, processes and workflows. User acceptance tests help ensure features and functions work as specified. And of course, we train and support your end users and technical staff in how to make the most of the solution.
Once a solution has been implemented, we meet with you to review progress at two scheduled meetings: one at two months and one at six months post go-live. And we check with end users to gather their feedback. These meetings are crucial. They provide valuable data with which we can optimize the solution, and see if any further training or system configuration is needed.