Ascom Telligence.

Keeping care close at hand.
Keeping care close at hand.

Ascom Telligence® Patient Response System

New developments in healthcare call for a fresh approach to nurse call systems, and that’s exactly what the new generation of Ascom Telligence provides. In fact, it is so innovative it constitutes a new category of healthcare communications: the Ascom   Patient Response System. The following features and benefits explain why.

  • Streamlining staff communication and collaboration: Ascom Telligence starts with efficient management of tasks and calls, enabling staff to easily view and track calls while helping to ensure prompt responses with minimal steps.

  • Clinical workflows at the patient bedside: Ascom Telligence patient centric workflow solutions help caregivers spend more time at the bedside. A press on a bedside station gives direct connections to colleagues. Requests, updates and alerts go directly from the patient room to labs, pharmacies, administration, security, and more.
  • The voice of the patient: Ascom Telligence gives patients a strong, reliable voice. Stand-alone speech modules make it easy to quickly connect patients to their caregivers, where ever they need assistance. Patients can control their environment such as blinds, TVs, radios, lighting and information systems. Patients can select a specific service request to help reduce response times and improve satisfaction.

Overview

Products

Related Information

Overview

Products

Related Information

  • Ascom Telligence up close. The DNA of a Patient Response System

    The fluid, dynamic nature of modern healthcare renders conventional nurse call systems inefficient. For instance, frontline staff just don’t have the time to walk and assess individual service calls. What staff need is a system that supports mobility—that lets them communicate with patients and assess their needs while on the move.

    Patients have similar needs. They need to feel connected to their mobile caregivers. They need systems that make it easy for them to communicate their needs. They need to feel some sense of control over their immediate environment.

    Ascom Telligence addresses these and other issues. It connects patients, staff, clinical data, support services and medical devices. It helps simplify and smoothen communications and workflows between all the many actors involved in frontline care. The result? Better collaboration, more satisfied patients, and the best possible use of resources. 

    Ascom Telligence. Designed for nurses and front line caregivers. 

    Why nurses need more efficient communication tools

    • Direct care time

      Nurse's time spent with patients[1]
      <20%
      <20%
    • Number of staff per patient

      Average during a four-day hospital stay [2]
      50
      50
    • Nurse interruptions

      Are related to communication, waiting or finding supplies. [3]
      77%
      77%
    • Communication still non-digital

      Nurses still communicate mainly person-to-person [4]
      90%
      90%

    Improve care communication and collaboration with Ascom task management

    Ascom Telligence greatly simplifies handling of patient to staff requests, eliminating the need for staff to write notes to each other.  With Ascom's task management capabilities, staff can initiate requests from any Ascom device which include the staff console, Ascom Unite View or mobile phones.

    Requests are tagged to specific patient rooms to provide notifications for follow up and completion. All events are logged for end to end reporting. With a common user experience across all devices, staff training is greatly simplified. 
    Ascom Telligence. Designed for nurses and front line caregivers. 

     

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    ascom-image-

    Enable clinical workflows from the patient bedside

    Flexibility and configurability are two important criteria that enable the Telligence Nurse Call System to support a more streamlined communication model. 

    Ascom enables workflow solutions for the way your hospital wants to work by offering truly innovative workflow features.

    • When a staff member is in a patient room, calls can be upgraded to a higher priority call to direct more staff to the room.
    • Create detailed service tasks to communicate specific patient requests and track to completion
    • Automated rounding reminders facilitate consistent and timely care 
    • Streamline admission, discharge and transfer processes at the point of care

    Telligence ensures messages are rapidly delivered to the appropriate caregiver or department, regardless of location. 

    A single, integrated platform only from Ascom

    By combining Telligence Nurse Call with Ascom Unite software and our global mobility solutions, enhanced capabilities can be extended to your mobile workforce to increase staff communication and collaboration even more.

    Ascom Unite seamlessly links mission-critical systems with mobile communications. It delivers intelligent integration, advanced messaging, and system management in one unique, powerful package.

    In addition, Telligence supports easy integration with other healthcare technology such as medical equipment with approved nurse call interfaces, ADT systems, smart beds and real-time location systems. With Ascom technology, efficient, patient-centered care has never been easier.

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    Adherence to the highest global quality standards

    Designed to meet the strict compliance and regulatory controls of multiple global standards such as UL, VDE, HTM and more, Ascom's Telligence Nurse Call Communications System complies with the UL Standard for Safety for Hospital Signaling and Nurse Call Equipment, UL 1069.  Every component of the Telligence solution, including accessories, cords and plugs, is specially constructed to perform safely in the patient-care environment.


    References:
    1. Hendrich, A., Chow, MP., Skierczynski, BA., Lu, Z. (2008) ‘A 36-Hospital Time and Motion Study: How Do Medical-Surgical Nurses Spend Their Time?’ The Permanente Journal 12 (3), 25-34 
    2. O’Daniel, M. and Rosenstein, A. (2008). Professional Communication and Team Collaboration. Agency for Healthcare Research and Quality (US). [online] Available at: http://www.ncbi.nlm.nih.gov/books/NBK2637/ [Accessed 30 Mar. 2016]. 
    3. Hall, L.M., Pedersen, C. and Fairley, L., 2010. Losing the moment: understanding interruptions to nurses' work. Journal of Nursing Administration40(4), pp.169-176.
    4. Coiera, E. (2006). Communication Systems in Healthcare. Clinical Biochemist Reviews, [online] 27(2), p.89. Available from: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1579411/ [15 Mar. 2016].

    Specific functions and features of the Ascom Telligence 5 system might require additional Ascom products or software to be installed. 
    The information herein describes product models, versions and features that are not available in the United States. Ascom makes no guarantee that they will be made available in the United States. For currently available models, versions and features in the United States, please contact an Ascom North America sales representative or distribution partner.

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    Specific functions and features of the Ascom Telligence 5 system might require additional Ascom products or software to be installed. 
    The information herein describes product models, versions and features that are not available in the United States. Ascom makes no guarantee that they will be made available in the United States. For currently available models, versions and features in the United States, please contact an Ascom North America sales representative or distribution partner.

  • Download additional information

    final-ascom-telligence5-brochure-01248-01-enx.pdf
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    Telligence Nurse Communication System Brochure

    The next generation of nurse call is here. in fact, it is so innovative it constitutes a whole new category of healthcare communications: the Ascom Telligence Patient Response System
    01244-01-enx-final-telligence-room-devices-product-sheet.pdf
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    Ascom Telligence Room Devices Product Sheet

    Ascom Telligence room devices are peripheral devices and modules that help enhance staff efficiency and support patient safety measures.
    01246-01-enx-final-telligence-staff-devices-product-sheet.pdf
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    Ascom Telligence Staff Devices Product Sheet

    Designed for caregivers, the all-new Ascom Telligence staff devices from Ascom are among the most intuitive and flexible available.
    01243-01-enx-final-telligence-patient-devices-product-sheet.pdf
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    Ascom Telligence Patient Devices Product Sheet

    Ascom Telligence patient devices range from basic single-button nurse call devices, to multi-button devices that combine nurse call functionality with TV, radio, window blinds and lighting controls.
    01245-01-enx-final-telligence-corridor-devices-product-sheet.pdf
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    Ascom Telligence Corridor Devices Product Sheet

    Ascom Telligence corridor devices streamline communication, simplify workflows and enhance patient safety by providing clear information to caregivers.
    01247-01-enx-final-telligence-control-devices-product-sheet.pdf
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    Ascom Telligence Control Devices Product Sheet

    Ascom Telligence control devices provide and regulate power, communicate data, and supervise the Ascom Telligence system. But there's more.

    Specific functions and features of the Ascom Telligence 5 system might require additional Ascom products or software to be installed. 
    The information herein describes product models, versions and features that are not available in the United States. Ascom makes no guarantee that they will be made available in the United States. For currently available models, versions and features in the United States, please contact an Ascom North America sales representative or distribution partner.