Turn equipment into solutions.
Turn equipment into solutions.

Optimize your solutions

To ensure you get the most from your Ascom solutions, we provide a range of remote and on-site support, training and professional consultancy services.
Our global service portfolio covers every stage from pre-installation site assessments, to solution implementation and user training, to tailored preventive maintenance agreements and ongoing customer service and support.

Ascom professional and clinical services teams consult and advise on how to improve organisational, clinical and industrial workflows. Our experts can address your concerns from integration with existing infrastructure and systems, to on-site emergency assistance. Whatever your challenge, we are always here to help.

 

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Remote monitoring and remote access
Optimize your solutions with Ascom remote support.

Remote monitoring
Our proactive monitoring service continually tracks your Ascom system and alerts our technicians to any issues before they develop into serious problems. Download the full details below.
 

Solutions

  • Solution Lifecycle Plan >

    Solution Lifecycle Plan >

    Ascom services are as flexible and adaptable as the solutions they optimize. As your organization changes, you can switch between various levels of after-sales support available in our Solution Lifecycle Plans. The result? Predictable costs and service coverage best suited to evolving needs.
  • User and Technical Training >

    User and Technical Training >

    Ascom nurses and instructors are available to train your personnel. They’re also available to refresh your staff, keeping them up to speed with the latest upgrades and technical advances.
  • Solution and Technical Consulting >

    Solution and Technical Consulting >

    Ascom employs some of the sharpest brains in the wireless business. And thanks to our Professional Services, you too can harness their expertise to devise and/or optimize your organization’s communications system. These experts can help at any stage of a project, or whether you need a specific service such as a site survey, or somebody to project manage a complete end-to-end integrated solution.
  • Ascom Myco Product Protection Plan >

    Ascom Myco Product Protection Plan >

    The Ascom Myco Product Protection Service (PPS) helps ensure the availability and performance of your Ascom Myco handsets. Available at ascending levels, the Ascom Myco PPS ensures you always have the latest software updates. PPS also offers prioritized repair, replacement of units that have been accidentally damaged, user training, content back-up and much more.




Remote access
With our remote access service, our support team can securely access your system off-site to diagnose and address issues without visiting your organisation. Download the full details below.