Ascom building management solutions work like the best hotel staff: discreetly and without a fuss. This is in large part due to Ascom’s intelligent messaging systems—solutions that send, bundle, divert and escalate text and voice communications directly to an employee’s handset. The outcome? No annoying disturbances for guests. And a smoother, safer hotel experience for everyone.
In most buildings a stalled elevator is no more than an inconvenience. But a hotel is not like most buildings. Even short equipment downtimes can lead to guest dissatisfaction—bad news in a business driven by word-of-mouth and reputation. That’s why so many hotels worldwide rely on Ascom technical and building alarms. These systems send alerts from virtually any hotel area and equipment item directly to technicians’ handsets. The result? Speedier responses, minimal disturbances, satisfied guests.
It sounds simple. But ensuring alerts from a hotel’s critical equipment and systems go directly to technicians’ handsets takes some expertise—and some advanced software and hardware. Fortunately, Ascom offers all three, and has years of experience devising solutions for every type and size of hotel. Alerts from selected systems and equipment (HVAC, elevators, smoke and fire sensors, temperature alarms, etc.) go directly to assigned recipients. Should a recipient not answer, or not be able to respond, the alert is distributed to others in a pre-determined chain. Integration is key to Ascom hotel solutions. Our technical and building alerts solution work with virtually every existing communications infrastructure and third party systems (DECT, DECT-IP, WiFi, VoWiFi, etc.).
Firmdale Hotels Group IT Manger