Give your guests service, not excuses.

Ascom building and technical alarms for hotels

Ascom building management solutions work like the best hotel staff: discreetly and without a fuss. This is in large part due to Ascom’s intelligent messaging systems—solutions that send, bundle, divert and escalate text and voice communications directly to an employee’s handset. The outcome? No annoying disturbances for guests. And a smoother, safer hotel experience for everyone.     

In most buildings a stalled elevator is no more than an inconvenience. But a hotel is not like most buildings. Even short equipment downtimes can lead to guest dissatisfaction—bad news in a business driven by word-of-mouth and reputation. That’s why so many hotels worldwide rely on Ascom technical and building alarms. These systems send alerts from virtually any hotel area and equipment item directly to technicians’ handsets. The result? Speedier responses, minimal disturbances, satisfied guests.

 

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Overview

Solution Products

Documents

Overview

Solution Products

Documents

  • Data directly to the person best able to respond

    It sounds simple. But ensuring alerts from a hotel’s critical equipment and systems go directly to technicians’ handsets takes some expertise—and some advanced software and hardware. Fortunately, Ascom offers all three, and has years of experience devising solutions for every type and size of hotel. Alerts from selected systems and equipment (HVAC, elevators, smoke and fire sensors, temperature alarms, etc.) go directly to assigned recipients. Should a recipient not answer, or not be able to respond, the alert is distributed to others in a pre-determined chain. Integration is key to Ascom hotel solutions. Our technical and building alerts solution work with virtually every existing communications infrastructure and third party systems (DECT, DECT-IP, WiFi, VoWiFi, etc.).

    Fast facts

    • Customized, filtered alarm notifications go directly to selected recipients’ handsets. Alerts are unobtrusive, with minimal disruption to staff and guests

    • Alarm notifications travel along pre-determined chains. Alerts not acted upon in a timely manner are automatically forwarded to the next qualified recipient

    • Ascom solutions are scalable and open. They integrate with existing systems and infrastructure, and can be modified to suit your hotel’s changing needs

    • Ascom is a comprehensive solutions provider: we offer everything from initial site assessment to system installation and ongoing service and maintenance

    Crosby Street Hotel

    "Mobile devices are critical tools for improving the guest experience, and when combined with integration to mission-critical systems, can be a very effective means of delivering superior guest services."

    Mark Rupert Read

    Firmdale Hotels Group IT Manger

    case-story-crosby-street-hotel-aws091215r1.pdf
    PDF

    Improving the guest experience & enhancing operational efficiency

  • Solution architecture

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    Architecture description

    Ascom building and technical alarms for hotels typically integrate infrastructure, mobile handsets and software. These solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your hotel’s changing needs. 

    Solution products

    The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services. 

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  • case-story-crosby-street-hotel-aws091215r1.pdf
    PDF

    Improving the guest experience & enhancing operational efficiency