Increasing revenue, controlling overhead.
Click-and-collect solutions from Ascom
Click-and-collect is a big hit with shoppers. But how can retailers deliver in-store experiences that match online expectations? One way is by mobilizing staff and information. Ascom retail solutions, for example, make sure voice and text messages get through to store staff—wherever they are. Such mobility holds down overheads, while helping to ensure fast turnaround times and smooth shopping experiences. Ascom: the click-and-collect solutions experts.
Ascom’s ‘click-and-collect’ solutions make it smooth, fast and easy for customers to collect their orders at stores or collection points. (In fact, one such solution for a major UK supermarket chain has a typical turnaround of only three minutes.) What’s more, these solutions build on telephony and messaging infrastructures you most likely already have.
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Click-and-collect. Make it easier for shoppers to shop
The Ascom Click-and-Collect Retail solution helps ensure fast, hassle-free order fulfillment and delivery at stores and collection points. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message-confirmation and message-escalation functions help guarantee speedy deliveries—while ensuring staff are mobile and available for other tasks. Staff handsets are of course not limited to Click-and-Collect (also known as Buy Online Purchase at Store -- BOPUS) functionality, but can also be integrated via Ascom Unite to other services: personal alarm, telephony, building management systems, man-down alerts, no-movement notifications, product withdrawal requests, etc.
Fast facts
- During the 2015 - 2016 Christmas and New Year holiday period in the US, 32% of shoppers used Click-and Collect1
- 69% of shoppers using Click-and-Collect purchase additional items while picking up their orders2
References:
1, 2 International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016
www.icsc.org
- During the 2015 - 2016 Christmas and New Year holiday period in the US, 32% of shoppers used Click-and Collect1
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Solution architecture
Architecture description
Ascom solutions for retail typically integrate infrastructure, mobile handsets and software. Our solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your company’s changing needs. In fact, we regularly adapt and extend solutions we first installed more than 20 years ago.
Solution products
The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services.
Other solutions
The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.