General Terms and Conditions

About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry and retail sectors.

Ascom is headquartered in Baar (Switzerland), has operating businesses in 18 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.

Ascom Terms & Conditions and EULA

Please find below the downloadable PDF files of Ascom's general terms & conditions and end user license agreements.

Important legal information

Persons who access information on the website of Ascom Holding AG or other companies of the Ascom Group ("Ascom Website") agree to the following terms and conditions:

The information published and opinions expressed are provided by Ascom for personal use and for information purposes only and are subject to change without notice. Ascom makes no representation (neither explicit nor implicit) that the information and opinions expressed on the Ascom Website are accurate, complete or up to date. In particular, nothing contained on the Ascom Website constitutes financial, legal, tax or other advice. Any third party information published on the Ascom Website has not been approved by Ascom and may differ from Ascom's views.

No information published on the Ascom Website constitutes a solicitation or offer, or recommendation to buy any products, to effect any transactions or to conclude any legal act of any kind whatsoever. 

The content on this web site is global and not specifically aimed at the North American market or any individual country. The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. 

Ascom disclaims, without limitation, all liability for any loss or damage of any kind, including any direct, indirect or consequential damages, which might be incurred through the use of or access to the Ascom Website, or any links to third-party websites.

Some links on the Ascom Website lead to third party websites. Ascom does not assume any responsibility regarding the accuracy, completeness and legality of the contents of such websites.

The entire content of this Ascom Website is copyright protected with all rights reserved. All property rights shall remain with Ascom. The terms and conditions for the use of the Ascom Website shall be deemed to be accepted, if a user downloads or otherwise copies any content from the Ascom Website.

Privacy policy

Data protection and data security have a high priority for the Ascom Group. This privacy statement explains what kind of information is collected during your visit on the Ascom Website and how this information is used. This privacy statement does not apply to websites of companies which do not belong to the Ascom Group, even if they are connected with a link to this or any other website of the Ascom Group.

Use of cookies for automatic collection of information

Ascom uses cookies within the legal framework to track visitor preferences and to improve the design of the Ascom Website accordingly.

Cookies are small pieces of information to identify that you visited the Ascom Website at an earlier date. Cookies are stored on the hard drive of your computer and on your browser.

Ascom analyses the visits on the Ascom Website with the aim to better understand our customers' needs and, based on these, to continually improve the online platform. For this reason the IP address of a visitor’s internet access is stored on a standard basis. The IP address is not linked to a specific person. The anonymous, aggregate data is evaluated for statistical purposes only. For error analysis data from individual uses of the Ascom Website is stored. This information is used solely for correcting errors and will be deleted afterwards.

Personal data collected during a visit to the Ascom Website is processed exclusively in accordance with the legal requirements of the country in which the respective entity is headquartered.

Use and processing of personal data

We do not collect or use personal data for any purpose other than indicated in this privacy statement. Ascom does not collect information about the visitors from other sources, such as public records or bodies, or private organisations. We will not disclose any data to government agencies except where required by law.

Customer’s decision

You can either set your browser to receive our cookies or use our website without the cookie function. Please be aware that the latter could restrict the use of the Ascom Website and therefore not all functions might be available.  

Collection and processing of additional personal data.

Furthermore, Ascom only stores your personal information if you provide it on a voluntary basis (for example, during registration or online job application).

If you request information on products and services through Ascom's Website, you will be asked to provide personal information. For example, you need to register with us if you want to access information reserved to closed user groups (Extranets). When you register, Ascom will ask for your name and contact details, and will provide you with a username and password that you will need to log in during future visits. Ascom may decide to use your account information and your browsing preferences to offer you products and services by telephone, regular mail, or e-mail.

With respect to job applications, Ascom undertakes to use the personal data for staff recruitment purposes only. By transmitting the data to Ascom, the candidate agrees to allow Ascom to store and process this data. In case a candidate does not take up employment with Ascom, the data will be deleted afterwards. The candidate will not be informed about the deletion of the data.


We have taken extensive technical and operational precautions to protect the personal data retained by us against unauthorized access and misuse. Our security procedures are revised regularly and adapted to reflect technological progress.

All employees with access to personal data are legally and contractually obliged to ensure confidentiality.

Freedom of information

Upon written request, Ascom will inform you on the personal data stored of you (e.g., name, address).


Should you wish any data to be corrected or deleted, or have any other questions or suggestions on data protection, please contact 

Our position on Brexit

Ascom UK recognises the concerns which many of our customers have with regard to Brexit and its potential effects on continuity of supply and support.

We firstly set up a small working group consisting of our Managing Director, Director of Finance, Director of Solutions and myself, Quality and Regulatory Manager in order to make a preliminary assessment of the various possible Brexit scenarios and our mitigations.

This group concluded that no anticipated Brexit scenario would have a significant impact on Ascom’s ability to supply, interact with and service our customers. Mitigating actions were feasible for all Brexit outcomes.

In addition, we are in regular contact on this topic with the Director of Supply at Ascom HQ (the supplier of the vast majority of the equipment we install), and I can confirm that nothing has been raised in these discussions to cause concern.

If any of our customers should have further questions, they may contact us directly about any specific concerns.

Martin Wilson

UK Quality and Regulatory Manager