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Alexa+ is an AI assistant for senior living that helps residents stay connected and supports staff by reducing workload through natural voice interaction. Residents can simply ask for what they need using natural voice interaction, while requests are intelligently routed, prioritised, and enriched with real-time context for care teams. The result is fewer interruptions for staff, more time for meaningful care, and a smarter, coordinated workflow that improves operational efficiency and supports better outcomes—while enhancing residents’ quality of life.
Care teams today are under pressure. Staff shortages, increasing workloads and rising expectations make it harder to deliver consistent, high-quality care. At the same time, many residents experience loneliness or struggle to engage with digital tools. In fact, a significant proportion of care home residents experience moderate to severe loneliness, while many also face limitations in vision or dexterity.
This creates a clear tension: care needs are increasing, but time and resources are limited.
Alexa+ is a next-generation AI assistant designed for senior living environments. It allows residents and staff to interact through natural conversation, without needing apps, screens or training. Unlike traditional voice assistants, Alexa+ understands context and can complete tasks in one interaction. At the same time, it integrates with Ascom systems, turning simple voice requests into structured workflows.
This is not consumer technology. It is an enterprise solution built to support care delivery, streamline processes and improve daily experiences.
The real value of Alexa+ comes from how Ascom turns it into a fully integrated part of the care environment. Rather than operating as a standalone voice tool, Alexa+ is connected to Ascom platforms such as Ofelia, where voice requests are translated directly into structured workflows and actions.
This means a simple request like “I need help” is not just answered, but intelligently routed, prioritised and managed within existing care processes. Ascom also takes responsibility for the full lifecycle of the solution, from deployment and configuration to staff training, central management and ongoing support, ensuring it works reliably across rooms, locations or entire organisations without adding operational burden.
At the same time, the experience remains intuitive for residents, who can simply speak naturally to access activities, request assistance or stay connected, while routine questions are handled automatically in the background. This reduces repetitive calls, streamlines workflows and enables staff to focus on higher-value care.
Alexa+ is designed to be easy to use, even for residents with limited digital experience, and includes privacy controls and central oversight, allowing organisations to adopt AI in a safe, controlled and scalable way.
Residents benefit from a simple and intuitive way to stay connected, access services and remain independent in their daily lives. Voice interaction removes barriers and makes technology accessible to everyone.
For staff, Alexa+ reduces repetitive tasks and administrative workload, freeing up more time for care. Organisations using Alexa+ see fewer interruptions and more efficient workflows, helping teams focus on what matters most.
At the organisational level, this translates into lower operational costs, improved staff satisfaction and stronger resident engagement. With Ascom managing deployment, integration and ongoing support, Alexa+ can be introduced and scaled safely—making it not just a technology upgrade, but a strategic step toward more efficient and connected care.
No personal information is shared with Alexa to use a device. Voice recordings and activity are not saved. Every Amazon Echo device within Alexa Smart Properties for Senior Living includes many layers of privacy protection. Residents can also disable Alexa’s ability to respond at any time by simply pressing the ‘microphone off’ button on top of their Echo device.
Watch the video: 'A day in the life of a caregiver at Cavendish Park Care Home with Ascom and Alexa Smart Properties', highlighting how the solution has benefitted Majesticare Luxury Care Home's care staff.
Read more about Amazon's Alexa Smart Properties for Senior Living.
Note: Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
The Alexa solution really has empowered residents’ independence – they can do everything by voice rather than using equipment that some may struggle with, such as smartphones. It’s a great communication tool and depending on the type of request or alert, it goes to the correct staff member to deal with wherever they are in the home, to which they can respond accordingly.
What is Alexa+ with Ofelia Integration?
A next-gen, conversational AI assistant for senior living that helps residents engage and get support naturally while reducing repetitive staff interactions.
Is this a consumer gadget?
No. It has enterprise-grade integrations and applications that drive ROI like improved staff satisfaction/retention, operational efficiencies, additional revenue streams and market differentiation.
Will residents actually use it?
Voice is the most intuitive interface for older adults—no learning curve, no screens, no frustration. Just natural conversation that works the way seniors already communicate. Early adopters have reported 50–75% increases in resident engagement and participation.
Is Alexa+ a safe “first AI step” for senior living?
Yes. It’s a low-friction, approachable entry point into AI, with privacy controls and property-specific content.
Can Alexa+ scale across a community or portfolio?
Yes. Ascomenables centralized management and lifecycle support to scale deployments without adding operational burden.
We don’t have time or staff to manage this. How can Ascom help?
Ascom reduces operational burden by handling deployment, training, management and ongoing support. Supported by Alexa Enterprise Services who are on hand to provide technical support and advice.
