Click-and-collect is a big hit with shoppers. But how can retailers deliver in-store experiences that match online expectations? One way is by mobilizing staff and information. Ascom retail solutions, for example, make sure voice and text messages get through to store staff - wherever they are. Such mobility holds down overheads, while helping to ensure fast turnaround times and smooth shopping experiences. Ascom: the click-and-collect solutions experts.
Ascom’s ‘click-and-collect’ solutions make it smooth, fast and easy for customers to collect their orders at stores or collection points. In fact, one such solution for a major UK supermarket chain has a typical turnaround of only three minutes) What’s more, these solutions build on telephony and messaging infrastructures you most likely already have.
The Ascom Click-and-Collect retail solution helps ensure fast, hassle-free order fulfillment and delivery at stores and collection points. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message confirmation and message escalation functions help guarantee speedy deliveries - while ensuring staff are mobile and available for other tasks. Staff handsets are of course not limited to Click-and-Collect functionality, but can also be integrated via Ascom Unite to other services like personal alarm, telephony, building management systems, man-down alerts, no-movement notifications and product withdrawal requests.
1, 2 International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016