Removals and recalls are a fact of retail life. But with the right communications solution, it’s possible to minimise their impact while still acting promptly to ensure customer and staff safety. The key lies in getting the right information to the right people at the right time. Which is why we developed Ascom NetPage. It’s a function within our Ascom Unite software that lets one person at one web browser send text messages to any defined wireless device in the Unite system.
Ensure product withdrawal requests (PWRs) go directly and quickly to the right people. With the NetPage feature within Ascom Unite software, messages reach any mobile device covered by your Ascom solution.
In a perfect world, store managers wouldn’t have to worry about checking for PWRs. Neither would customers have to experience delays and disappointment when sales are denied at the checkout. PWRs should go directly and immediately from retail operations centers to all relevant staff - which is exactly what Ascom NetPage achieves. An integral part of Ascom Unite software, NetPage provides a Web interface for advanced IP-based messaging. It lets one person securely and quickly send PWRs to all the mobile devices covered by your Ascom Unite solution. The result? Store managers save time by not having to physically check for PWR updates and flawed, defective or potentially dangerous products can be quickly dealt with. Also, Ascom NetPage offers message escalation and forwarding functions to help ensure appropriate and timely responses. Should a PWR not be acted upon, or remain unacknowledged by the recipient, NetPage will automatically send the PWR to others in a pre-defined escalation chain.