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Shoppers are on the move. It takes smart solutions to catch them.
Shoppers are on the move. It takes smart solutions to catch them.
Home Sectors Retail High street stores Mobile

Ascom mobile solutions for high street stores

Why should shoppers stand in slow-moving lines, when today’s wireless technology has made POS stations fully mobile? Why should checkout queues slow turnaround times and deter potential customers, when mobile staff with handheld barcode scanners can instead go to shoppers and speed up the checkout process?

Making your staff mobile can be a real boost to customer service and satisfaction. Ascom mobility solutions can be deployed in practically any area: assisting at fitting rooms and recycling stations, helping out at slow-moving checkout lines or responding promptly and discreetly to breakages and spillages. 

 

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Overview

Solution products

Overview

Solution products

  • Ascom retail solutions

    Few things are as frustrating as looking for help in a busy high street store or being stuck in an agonisingly slow checkout line. An Ascom mobility solution brings assistance directly to the shopper. A press of a button can summon a member of staff to a location anywhere in the store. Press another button, and a cashier can instantly request a price check, cash exchange or support. A single push of a wall-mounted button in a fitting room is all it takes for a staff member to bring an item. Relevant staff members can be quickly alerted to the site of a spillage, minimising customer disturbance. One-push communication can also summon relevant staff members to click-and-collect points and recycling stations.    

    Fast facts

    • Ascom mobile staff solutions set your personnel free from fixed work stations. Equipped with Ascom handsets they can assist shoppers anywhere in a store, while staying connected with colleagues and key data

    • Since Ascom builds its solutions on open architecture, there’s a good chance we can use your existing architecture and wiring when installing a solution

    • All Ascom retail solutions are available with customised after-sales services such as scheduled maintenance, training and emergency support

     

     

     

  • Solution Architecture

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    Architecture description

    Ascom solutions for retail typically integrate infrastructure, mobile handsets and software. Our solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your company’s changing needs. In fact, we regularly adapt and extend solutions we first installed more than 20 years ago.

    Solution products

    The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services. 

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Other solutions

Ascom personnel alarms for retail >

Shoppers love the easy accessibility and personal service offered by high street stores. These same qualities, however, can also leave staff vulnerable to abuse, theft, and even physical assault. But there is a proven way to maximise staff safety—without compromising efficiency or the shopping experience. With an Ascom personal alarm solution, staff are only a discreet button push away from help.

Ascom click-and-collect solutions >

With an Ascom communications solution you can harness existing infrastructure and systems to offer click-and-collect services (also known as BOPUS, Buy Online Purchase at Store). The key to success, however, is fast turnaround. By intelligently managing messages and data to mobile staff, an Ascom solution can help expedite merchandise pick-ups.

Ascom inventory control solutions >

In a perfect world you always know when a delivery vehicle is due. You and your colleagues always have a real-time overview of inventory—what’s out of stock, as well as what’s out of stock but available in store rooms, warehouses or other stores. You can track and locate merchandise, and check prices. And you can do all this from one handset that also handles calls, messages and alarms. The good news is that it’s possible with an Ascom communications solution.

The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.