Clinical Applications Specialist (RGN)

Objective and Purpose

The Clinical Application Specialist is responsible for providing a proficient level of Clinical support for pre and post sales activities. As a strategically important role in the UK business, the Clinical Application Specialist will be responsible for positioning Ascom healthcare solutions to internal stakeholders and customers. As a Clinical Application Specialist, you will demonstrate a deep understanding of Ascom products and how they can be deployed in hospitals to deliver tangible benefits for our customers. The position will be developing, coordinating and conducting customer workshops, to capture customer expectations to support both sales and implementation teams. The CAS has focus on customer success, building relationships to ensure project success and future commercial opportunities.

Key Tasks and Responsibilities

• Support sales and project implementation teams in demonstrating Ascom healthcare solutions.
• Facilitate clinical workshops with customers to capture expectations and operational requirements.
• Provide clinical consultation to support system design, deployment and commissioning
• Support project go live and post implantation monitoring visits.
• Coordinate customer success visits to ensure adoption and development of Ascom solutions.
• Frequent interaction with the sales and service teams to coordinate customer training events
• Incorporate quality and continuous improvement as part of overall job performance, adhering and training to Ascom’s QMS policies and procedures
• User training on all Ascom products sold in the UK market.
• User training program/course developer
• Co-develop self-paced learning content
• Provide basic cross training / orientation for other Ascom colleagues
• Other duties as assigned

Requirements

Qualifications and Work Experience

• Bachelor’s Degree in Nursing preferred
• 4 years’ relevant nursing experience, with current PIN

Skills and Competencies

• Good verbal communication skills-speaks fluent English and other languages depending on location and presents well

• Good written communication skills-able to efficiently compose formal communication documents

• Medical technology adaptor

• PC skills-Microsoft Office

• Good customer management skills

• Excellent interpersonal skills

• Basic problem solving skills

• Detailed oriented and customer focused

• Able to work independently and have a strong social presence with team interaction
• Time management, strong prioritization and organizing skills
• Ability to write well-constructed reports

Solid feedback and coaching skills; ability to guide colleagues in way of working