4. marraskuuta 2025
Role:
A Contract Administrator works closely with the Contracts Manager to ensure that the Maintenance contracts are administered in a good and orderly fashion, ensuring that Ascom are able to deliver our obligations towards our customers.
Key Accountabilities:
- Assure that Maintenance contracts are kept current
- Support with the Invoice of service contracts
- Contract information is available where needed.
- Administrate Maintenance contracts according to Standard Operating Procedures (SOP)
- Ensure new contracts and renewals are processed and cancellations are registered
- Update installed base for Maintenance contract customers according to SOP
- Ensure that the Customer Support organisation is aware of our obligations
- Planning of planned maintenance towards despatch function
- Assist in planning the correct capacity
- Support Sales with quotes for new Maintenance contracts or extension to existing ones
- Handle and /or Escalate customer issues with contracts and invoices
Reports to: Customer Care Manager
Required Skills and Knowledge:
- Documented knowledge of relevant ERP systems
- Good communication skills in writing both English
Required Experience and Education
- Strong administrative skills with a minimum 3 years work experience in similar positions
- Experienced Microsoft Office tools
- Strong attention to detail
