The maintenance and service contract was signed for a term of four years. It covers the nurse call and communication system maintenance services, repair and replacement of damaged units as well as the software updates and upgrades. The maintenance contract additionally covers a 24/7 Helpdesk, defined service levels, interoperability testing, remote access and onsite support. The clinics of the HUS have deployed Ascom's mission critical workflow solutions with Ascom Myco smart devices, and i62 Wi-Fi handsets and medical device integrations. Hence the regular alarm testing was also included in the contract scope to verify safety and efficiency.
"The main objective of HUS for this new agreement was to have one unified service and maintenance contract covering all required elements. The new agreement provides visibility and control for monthly maintenance costs as well as enabling predictable budgeting", says Jukka Pirinen, Product Manager of HUS IT department.
"The broad scope of the contract in service and maintenance shows high confidence of the customer. We are committed to work closely with the customer to further develop the hospital's communication solutions", says Aage Rask Andersen, Managing Director of Ascom Nordics.