Guy’s and St Thomas’ NHS Foundation Trust chooses Ascom’s Unite AlertTrac for critical messaging communication

Ascom UK has won a competitive tender to supply Guy’s and St Thomas’ NHS Foundation Trust in London with a new combined messaging platform to help individuals and medical teams communicate critical messages quickly and co-ordinate responses efficiently, for optimised patient care. 

November 15, 2021

Specified for roll-out across two sites in the Trust’s estate, Ascom’s Unite AlertTrac is a wireless, resilient messaging solution guaranteed to operate 24/7 even in the event of WiFi failure. Ideal for large healthcare estates, where real-time coordinated communications can be challenging. 

Replacing the existing ‘one-way only’ pager system, the Ascom solution chosen by the Trust introduces ‘accept/reject’ functionality. This verifies that a message recipient has received the notification and accepted any specific tasks assigned, whilst at the same time alerting the sender if the recipient is unavailable or unable to support at that time. The system will also allow Guy’s and St Thomas’ to set up predefined messages and recipients for specific alert types, for example based on medical emergency scenarios to further quicken response times.

The solution is entirely agnostic, supporting wider integration with broader hospital systems in the future as part of the Trust’s ongoing digital journey - including patient record integration. The contract will also see Ascom provide around 200 pagers and dedicated ongoing engineering support.  

David Walters, Ascom’s Healthcare Senior Sales Consultant for London / South East, said: “Guy’s and St Thomas’ is on a digital journey. They needed a practical solution for fast, reliable critical care messaging now, but also a system able to evolve with changing requirements. One that could open doors to new digital developments. We are delighted to have met these needs and to be working with such a prestigious NHS Trust.”

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