With an Ascom communications solution you can harness existing infrastructure and systems to offer click-and-collect services. The key to success is fast turnaround. By intelligently managing messages and data to mobile staff, an Ascom solution can help expedite merchandise pick-ups
Ascom ‘click-and-collect’ solutions make it fast and easy for customers to collect their web orders. And since Ascom solutions are vendor- and technology neutral, they’ll almost definitely work with your organisations’ existing infrastructure and wiring.
The Ascom click-and-collect solution helps ensure a smooth, hassle-free customer experience. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message confirmation and message escalation help expedite deliveries - while keeping staff mobile and available for other tasks. Staff handsets are not limited to click-and-collect, but can also be integrated to other services including personal alarms, telephony, building management systems, man-down alerts, no-movement notifications and product withdrawal requests.
1 , International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016